At Clotho Design Studios, we take pride in the quality of our designer clothing and are committed to ensuring customer satisfaction. We understand that sometimes, an item may not meet our customer’s expectations in terms of size or quality. In such cases, we offer an exchange policy to provide our customers with a hassle-free shopping experience. Please read the following policy carefully to understand how it works:
- Exchange Policy: We offer an exchange policy for size-related issues or defects with the garment. Our exchange policy aims to provide our customers with a fair and flexible solution to any issues they may have with our products. Please note that we do not have a return policy, and we do not offer exchanges for any other reasons.
- Timeframe: Customers must notify us within 24 hours of receiving the product if there is a size issue or defect with the garment. The product must be returned to us within 7 days of receipt. We advise customers to inspect their products carefully upon receipt to ensure that it meets their expectations.
- Eligibility: To be eligible for an exchange, the garment must be in its original condition, unworn, unwashed, and with all tags and labels intact. We reserve the right to refuse any exchange if the garment is not in its original condition. We recommend customers to try on their products carefully to ensure that it fits properly before removing any tags. In case of any doubts or concerns, we encourage customers to contact our customer service team for assistance.
Procedure: To initiate an exchange, customers can contact us through email or phone, and our customer service team will guide them through the process. Once we receive the product, we will inspect it to ensure that it meets our eligibility criteria. If the product is eligible for an exchange, we will provide the customer with a replacement garment of the same style and size, subject to availability. In case the product is not available, we will offer the customer a store credit or a refund. We aim to process all exchanges within 5-7 business days of receiving the returned product.
Shipping: Customers are responsible for the shipping charges to return the product to us. We will cover the shipping costs for the replacement garment to be sent to the customer. We advise customers to use a reliable shipping service and to keep the tracking details to ensure that the product is returned to us safely. In case of any issues or delays in shipping, we encourage customers to contact our customer service team for assistance.
Final Sale: All products sold during a sale or with a discount code are considered final sale and are not eligible for exchange. We recommend customers to carefully review the product details and sizing information before making a purchase during a sale.